What should I do if I received a fake Ellacard invitation or greeting card?
Ellacard FAQ: What should I do if I received a fake Ellacard invitation or greeting card? (Troubleshooting / Fake invitations and greeting cards)
If you received a fake invitation or greeting card that looks like it came from Ellacard, follow our instructions below depending on what you did with it.Note: If you are not sure whether it is fake, read our guide on how to know if an Ellacard greeting card or invitation you received is real and not spam / malware. What to do if you open a fake invitation If you opened the link but nothing else You should be fine. Forward the email or link to fraud@ellacard.com, mark it as spam or phishing, and delete it. If a file downloaded but you did not open it You are fine. A downloaded file cannot run by itself. Delete it, empty your computer’s trash, then forward the email to us and delete it. If you typed a password or card details Change your password now from a device you trust and turn on two-factor authentication. Call your financial institutions and ask them to block transactions. If you opened a downloaded file Take the computer off the internet immediately and have it checked before you use it again.If you did not open anything or clicked the link but did nothing else
You’re safe. Just forward the fake email to fraud@ellacard.com, or email us the fake link if it was sent to you by text message, and then take these steps depending on whether you know the sender:If you do not recognize the sender
Mark the email or text message as spam, then delete it.If you do recognize the sender
Try to contact the person it appeared to come from by a phone number or email that was not used to send the card or invite. The hacker could still have access to the compromised email. Tell them that they need to change their email password and turn on two-factor authentication immediately. Next share our guide on what to do if fake Ellacard cards or invitations were sent from your email address.If you shared any information or downloaded something
If either of these cases occurred, you need to move quickly and follow the steps we outline below.If you shared any passwords or personal information
If a page asked you to sign in or enter details and you closed it without typing anything, you’re safe. If you entered a password, that account is compromised: change its password now, from a device you trust, and turn on two-factor authentication. If it was your email password, also check your sent folder for messages you didn’t write, and your settings for forwarding rules you didn’t create. If you entered card or bank details, lock the cards and call the financial institution straight away.If you downloaded any files or attachments
If you downloaded a file but didn’t open it, delete it and empty the trash. If you opened the file, assume someone else may now be able to see and control your computer. Take these steps:- Disconnect your computer from the internet – turn off Wi-Fi or unplug the cable.
- From a different device, change the passwords to your email accounts and turn on two-factor authentication (2FA).
- Next change the passwords to anything that stores card details or financial data.
- Have the computer checked by someone qualified, or run a full scan with security software you install yourself.
- Call your bank if you’ve used that computer for banking since.
Report the fraud to Ellacard
Every fake you send us tells us which links are live, and live links are the ones we can get shut down:- Forward it to fraud@ellacard.com.
- Use "Report phishing" in Gmail or "Report junk" in Outlook, which protects other people on the same provider.